18aa Privacy Policy

1 Introduction and Applicability

18aa ("we", "our", "platform") takes the privacy of its users ("you", "user") very seriously. This privacy policy applies to users in Bangladesh and describes how we collect, use, store, disclose, and protect your personal information.

By using the 18aa website or services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This policy works as a supplement to our Terms and Conditions and both documents should be read together.

2 What Information We Collect

When you create and use your 18aa account, we may collect the following types of information:

A. Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID or passport number (for identity verification)
• Banking and mobile financial service details (bKash, Nagad, Rocket account numbers — for transactions only)
• User's preferred language and communication preferences

B. Automatically Collected Information

• IP address and device type
• Browser type, version, and settings
• Website browsing activity and page visit history
• Login time, session duration, and gaming activity
• Information collected through cookies and similar tracking technologies

C. Information Received from Third Parties

• Transaction confirmation information from payment processors
• Information received from fraud detection services
• Information from KYC (Know Your Customer) verification agencies where applicable

3 Purpose of Using Your Information

We use your information only for specific and legitimate purposes. 18aa may process your information for the following reasons:

• Account Management: For registration, login, and account verification.
• Service Delivery: For processing gaming services, betting, deposits, and withdrawals.
• Age Verification: To confirm that only users aged 21 or above are on the platform.
• Financial Transactions: For managing deposits and withdrawals via bKash, Nagad, and Rocket.
• Security and Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: For providing assistance via live chat and email.
• Responsible Gaming: To monitor your gaming behavior and provide support when needed.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To improve user experience and resolve technical issues.
• Communications: To inform you about important updates, security notices, and service changes.

4 Data Storage and Security

We keep your information secure using industry-leading security technologies.

Technical Safeguards

• SSL encryption — all data transferred between you and our servers is encrypted.
• Advanced encryption technology used for data storage.
• Firewalls and intrusion detection systems to prevent unauthorized access.
• Regular security audits and vulnerability assessments.

Organizational Safeguards

• Only authorized personnel have access to your information.
• Data protection training is mandatory for all staff.
• Data access is logged and reviewed regularly.

Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after account closure, certain information may be retained for a defined period for legal requirements, dispute resolution, and contract enforcement.

5 Disclosure and Sharing of Information

18aa does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who perform specific tasks on our behalf — such as payment processing (bKash, Nagad, Rocket), KYC verification, and technical infrastructure. These parties may only use your information in accordance with our instructions and within the limits of this privacy policy.

Legal Obligations

We may be required to disclose information in response to legal requirements, court orders, or valid requests from government authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may form part of the transferred assets. We will provide advance notice in such cases.

For Protection Purposes

Relevant information may be shared with the appropriate authorities to investigate and prevent fraud, deception, or other illegal activity.

6 Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience.

Types of Cookies

• Essential Cookies: Required for the basic functionality of the site, such as maintaining login sessions. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings and display preferences.
• Analytics Cookies: Collect anonymous information to help us understand how the service is being used.
• Security Cookies: Used to detect suspicious activity and protect your account.

Most browsers allow you to control cookies. However, disabling cookies may limit some functionality of the site.

7 User Rights

18aa recognizes and respects the following rights regarding your information:

• Access: You may request a copy of the information we hold about you.
• Right to Rectification: You may request correction if your information is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that processing of your information be restricted.
• Right to Data Portability: You may receive your information in a structured, commonly used format.
• Right to Object: You may object to certain types of processing.

To exercise these rights, contact us at [email protected] or get help via live chat.

8 Protection of Minors

18aa strictly refrains from providing services to persons under the age of 21. This platform is operated for users aged 21 and above only.

We do not knowingly collect information from minors. If we become aware that information from a minor has been collected, we will immediately delete that information and close the relevant account.

If you believe a minor is using our platform, please notify us immediately at [email protected].

9 International Data Transfers

Our servers and infrastructure may be located in various countries. Your information may be transferred to and stored outside Bangladesh.

For any international data transfer, we ensure that adequate protection measures are in place in the recipient country. We always take the necessary contractual and technical safeguards to ensure the protection of your information.

10 Third-Party Links and Services

Our platform includes services from game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe). These third-party providers have their own privacy policies.

18aa is not responsible for the privacy practices of these third parties. We recommend that you review the privacy policies of the relevant providers.

11 Responsible Gaming and Data

As part of our Responsible Gaming program, we may use information related to your gaming behavior. This includes:

• Identifying unusual or high-risk gaming patterns.
• Setting self-exclusion or limits at the user's request.
• Providing supportive information and guidance when needed.

This information is used solely for your wellbeing and is not used for advertising purposes.

12 Policy Changes and Updates

We may update this privacy policy from time to time. When changes are made:

• The revised policy will be published on this page.
• For significant changes, we will send a notice to your registered email.
• Continued use of the service after changes are made will be considered acceptance of the new policy.

We recommend that you review this policy regularly to stay informed about the latest updates.

13 Contact and Complaints

For any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Log in to the site for 24/7 support in Bengali

We will process your request as quickly as possible. Complex requests may take a little more time to resolve, but we will always keep you informed of progress.